Return policy

Live birds and physical supplies work differently. Here's how returns work for each.

Because we sell both live quaker parrots and physical care supplies, our return terms depend on what you ordered.

Live quaker parrots

Once a live bird ships, that sale is final. We do not accept returns of live animals for reasons such as a change of mind, not researching the species beforehand, or difficulty finding a delivery time that works.

If your bird arrives sick or does not survive transit, that situation is covered separately under our Live Animal Guarantee, not this return policy. Read that page for exactly what qualifies and what we need from you.

Before you order: quaker parrots are restricted in a number of states and provinces. Confirming legality at your address is your responsibility, and it isn't grounds for a return once your bird has shipped.

Care supplies and accessories

Cages, toys, feeders, and other physical products can be returned within 30 days of delivery if the item is unused and still in its original packaging.

To start a return, email us at info@quakerparrot.online with your order number. We'll confirm the return is authorized before you ship anything back. Return shipping on supply items is the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or incorrect supply orders

Inspect your package as soon as it arrives. If a supply item is damaged or you received the wrong product, contact us within 2 business days at info@quakerparrot.online. We'll arrange a replacement and cover the shipping costs involved.

Non-returnable items

Live birds, covered exclusively by our Live Animal Guarantee
Opened consumable items such as pellets, seed, or treats
Items marked final sale on their product page
Custom or specially ordered items

Refunds

Once we receive and inspect a returned supply item, we process refunds within 5–7 business days to your original payment method. Original shipping charges are non-refundable.

Order cancellations

To cancel an order, email us right away at info@quakerparrot.online. We'll do everything we can to stop it before processing. Live bird orders that have already been booked for shipment usually cannot be cancelled, since your bird has been reserved and prepared specifically for that trip.

Please note

Do not refuse a delivery. Refused shipments, live or supply, can cause delays and additional fees when we process any related refund.

Not sure whether something qualifies for a return? Ask before you ship it back, we're glad to walk you through it.

Email info@quakerparrot.online