Live quaker parrots

Because of the sensitive nature of live animals, all sales of live quaker parrots are final once your order is confirmed and the bird has been prepared for shipment.

We do not accept returns or issue refunds for reasons including:

• Change of mind after purchase
• Not researching the species, its noise level, or its needs beforehand
• Personal preference about the bird's color, behavior, or temperament
• Failure to confirm the bird is legal to own at your delivery address
• Inability to receive the shipment at the agreed time and address
• Incomplete or incorrect delivery information provided at checkout
• Normal stress, quietness, or behavioral adjustment following travel

Confirming that your chosen species is legal to own at your address is entirely your responsibility, and it needs to happen before you order, not after your bird ships.

Live Arrival Guarantee

If your bird arrives deceased or in serious medical distress that qualifies under our Live Arrival Guarantee, you must contact us within 24 hours of confirmed delivery with your unedited unboxing video, clear photographs, your order number, and any veterinary documentation we request.

After reviewing your claim, we may offer a replacement bird of comparable value, subject to availability, or a refund of the purchase price. The guarantee does not cover situations caused by improper care, a failure to follow the care notes we provide, or a failure to report the issue within the 24-hour window. Full terms live on our Live Animal Guarantee & Shipping Policy page, and that page governs whenever it's more specific than this one.

Care supplies and accessories

For physical products such as cages, toys, and feeding supplies, you may request a return within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging.

The following are not eligible for return:

• Used or assembled products that can no longer be safely resold
• Opened consumable items such as pellets, seed, or treats
• Products marked as final sale on their listing
• Custom or specially ordered items

All returns must be authorized by us before you ship anything back. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or different from what was ordered.

Damaged or incorrect items

If a supply order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number, photos of the product and its packaging, and a short description of the issue. Depending on the situation, we'll offer a replacement, store credit, or a refund.

Order cancellations

Live bird orders can enter processing quickly once confirmed, since a specific bird is reserved and prepared for your shipment. Cancellation requests for live birds are not guaranteed once that process has begun.

For physical merchandise, cancellation requests must be submitted before your order has shipped. Once it has shipped, the standard return process in Section 3 applies instead.

Refund processing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it can take several business days for the refund to appear in your account. We do not issue cash refunds for online card transactions.

Shipping fees

Original shipping charges are generally non-refundable, unless the refund is required because we shipped the wrong item, the product arrived damaged in transit, or we approve an exception in writing. Return shipping costs are the customer's responsibility unless otherwise agreed.

Chargebacks and payment disputes

If something's wrong with your order, please contact us before filing a chargeback so we can try to resolve it directly. If a chargeback is filed, we reserve the right to share relevant order records, correspondence, shipping and delivery confirmation, and photographic evidence with the payment processor and financial institution involved. Filing a chargeback does not, on its own, establish that a refund is owed.

This policy does not limit your legal rights

Nothing in this policy is intended to exclude or limit any right or remedy that cannot legally be excluded under applicable federal, state, or local law. Where applicable law provides you with rights beyond this policy, that law controls.

Changes to this policy

We may update this policy from time to time. The version in effect at the time you place an order generally applies to that order, subject to applicable law.

Contact us

For refund, return, cancellation, or Live Arrival Guarantee questions, reach out and include your order number so we can help quickly.